This paperwork outlines how we (Eskrow Group Ltd (also known as the Eskrow.Fund) will engage with you in delivering brokerage services.

Our Offerings

We pledge to constantly act in your favor. We’ll seek out financial options from the market that align with the needs you divulge to us. Once you’ve selected your preferred choice, we’ll furnish you with details regarding the loan and its provider, ensuring full comprehension of your obligations before proceeding.
We’ll serve as your representative, functioning as an introducer, not a lender. Since we’re not FCA regulated, we cannot offer financial counsel. Independent advice from an IFA would be necessary.

Service Scope

We operate independently, devoid of ties to any specific UK lender or network, enabling us to procure and tailor the most suitable financial package for our
clients. Our allegiance lies with your interests, not those of the lender.

Fees

For Development Loan and Bridging Loan cases, a Broker Fee equivalent to 1% of the borrowed sum will be levied. Whenever feasible, this fee will be incorporated into the loan. Additionally, we may receive a Procuration fee (commission) from the lender.

Referral Arrangements

In certain instances, if your case originated from a third party referral, we’ll compensate them with a referral fee. This fee will amount to 25% of our Broker Fee.

Complaint Handling

Our goal is to offer you a professional, confidential service of the utmost quality. Nonetheless, if there are instances where you feel this standard hasn’t been met, you’re encouraged to lodge a complaint in writing to:

Email: eskrow@mail.com

We endeavor to address your concerns promptly.

A summary of our internal complaints resolution procedures, designed for the swift and fair handling of complaints, is available upon request. Should you remain dissatisfied with our resolution, you may have the option to escalate the matter to the Financial Ombudsman Service via www.financial-ombudsman.org.uk or by contacting them at 0800 023 4 567.